At Sumewam , your happiness is our top priority. If you’re not fully satisfied with your purchase, we’re here to make things right.
1. Terms and conditions:
You are permitted to return products purchased from www.sumevadelight.com subject to valid reasons accepted by the customer service team.
- A refund may be obtained for products purchased, subject to certain conditions.
It is important to note while the Company makes its best efforts to ensure that returns, refunds and cancellations are available to the users of the Website, the Company has to place certain restrictions on the same in order to meet its business, legal and contractual obligations.
2. Reasons for returns:
- You receive a damaged, expired, faulty or defective product.
- You receive a product that is different from what you ordered.
- If the buyer does not get the delivery of the ordered products within 30 days if Sumeva Delights fails to ship the ordered products.
- If the shipping location is not serviced by our partner courier companies.
3. Conditions for Returning the Products:
- Products can be returned within 7 days of delivery as long as they are unopened, unused, and in their original packaging.
- Unfortunately, perishable items or items that have been tampered with are not eligible for returns.
- Brand packaging should be intact.
- Replacement of a product will be subject to availability of the product on the website at that time.
Refunds:
- Once we receive and inspect the returned item, we will notify you about the approval or rejection of your refund.
- Approved refunds will be processed within 7 business days and credited to your original payment method. Once the request has been processed, the amount will be transferred back to your account / card account within 14 working days or per the timelines of the Payment Gateway / Bank
- If you have paid by Cash on delivery (COD), kindly share your bank statement copy / cancelled cheque / passbook copy with bank and customer details mentioned on it. Refund will be processed within three working days of the approval of your return.
4. Exchanges:
If you receive a defective or damaged product, we will replace it at no additional cost.
How to Request a Return or Refund:
Simply email us at support@sumevadelight.com with your order details and the reason for your return. Our team will guide you through the process.
Exceptions:
Sale items and customized products are non-refundable unless they arrive defective or damaged.