At Sumewam, we ensure that your favourite dry fruits are delivered to you fresh, fast, and securely.
- Shipping Locations:
We currently ship to locations across India.
- Shipping Charges:
Standard shipping: ₹80 for orders above 1kg. Additional charges may apply for smaller orders.
- Delivery Time:
- Orders are processed within 24-48 hours and typically delivered within 5-7 business days.
- Delivery times may vary depending on your location and the chosen shipping method.
- Order Tracking:
Once your order is shipped, we’ll share a tracking number so you can monitor your delivery status in real time.
- Shipping Issues:
If your package is delayed, damaged, or lost during transit, please contact us immediately at support@sumevadelight.com. Our team is here to assist you.
Cancellation Policy
At Sumewam, we strive to provide a seamless and satisfying shopping experience. However, we understand that circumstances may arise where you need to cancel your order. Please review our cancellation policy below:
1. Order Cancellation by Customer
1.1 Before Shipping:
- You can cancel your order at no additional cost if it has not been shipped.
- To cancel your order, please contact our customer support team immediately at [support@sumevadelight.com] or call us at +91-9699794641 with your order details.
1.2 After Shipping:
- Once an order has been shipped, it cannot be canceled. However, you may be eligible for a return or refund as per our Refund and Returns Policy.
2. Order Cancellation by Sumewam
We reserve the right to cancel an order under the following circumstances:
- Unavailability of the product.
- Incomplete or inaccurate customer details.
- Payment issues or verification failures.
- Any technical or pricing error on the Website.
If we cancel your order, you will be notified immediately, and any payment made will be refunded in full to your original payment method.
3. Refund for Canceled Orders
- Refunds for canceled orders will be processed within 5-7 business days after the cancellation is confirmed.
- For prepaid orders, the refund will be credited back to the original payment method.
4. Non-Cancellable Items
Certain items, such as custom gift hampers or bulk orders, may not be eligible for cancellation. Please contact us for specific details before placing such orders.
If you have any questions or require assistance, feel free to reach out to us at:
Email: support@sumevadelight.com
Phone: +91-9699794641
Thank you for choosing Sumewam! We appreciate your trust and understanding.